Shipping & Re turns
Here at Sculpted By Aimee, we want you to receive your orders just as quickly as you do. Here is some information on our current shipping times to help with any queries…
• Orders within the Republic of Ireland are typically delivered within 1-2 working days.
• Orders within Europe are delivered within 5-7 working days and international orders within 5-8 working days.
• Orders in the UK & Northern Ireland should be ordered from www.sculptedbyaimee.co.uk for a speedy, custom-free delivery.
Please note your personal details, including your address and phone number will be passed securely to our fulfilment company and delivery company in order to complete the delivery of your selected items.
* Please allow 7-10 days in addition to delivery delays in high volume order times such as launch weeks, Black Friday & Christmas.
* Please also allow 1-2 days in addition for personalised/engraved products.
Republic of Ireland:
• Orders over €50: Free Standard Shipping
• Standard Shipping (€0.00–€49.99): €5.00 EUR
United Kingdom & Northern Ireland:
• For the fastest shipping times and zero custom charges shop on www.sculptedbyaimee.co.uk
Rest of World:
• Orders over €75.00: Free International Shipping
• International Shipping (€0.00 – €74.99) - €14.00 EUR
We can accept your order for a refund at any stage within 60 days once it is sealed, in its original box, resellable and still an available product within our range.
If your product is used or unsealed this may qualify for an exchange or a gift voucher which can be used online or in our Grafton St store. Please reach out to our customer service team at email@example.com for more information.
The good news? Exchanges and/or Refunds can be made online or in our Grafton Street store or Belfast Store Victoria Square. (Exchanges and refunds are sadly not available in our Kildare Village store).
Returning something as a gift?
If you were gifted Sculpted by someone but it wasn't a fit for you, we can organise an exchange/gift voucher once we have the purchaser's email and name to track this order for you. Contact our customer service team at firstname.lastname@example.org for more information.
We have e-gift cards and physical gift cards available across our websites and in-store. For gift cards purchased in € on www.sculptedbyaimee.com or in our Grafton Street/Kildare Village store, they can only be redeemed in these locations - they cannot be redeemed in our Belfast Victoria Square or on our www.sculptedbyaimee.co.uk site.
Equally for gift cards purchased in £ on our www.sculptedbyaimee.co.uk site or from our Belfast Victoria Square, they can only be redeemed in those locations and cannot be redeemed on our www.sculptedbyaimee.com website or in our Grafton Street or Kildare Village stores.
Masterclasses & Courses
Please note that all deposits for our Academy Courses are non-refundable if cancelled within 7 days of start date.
Deposits may be transferable to a different course pending availability.
Please note that all payments for Masterclasses/Events are non-refundable within 24 hours of the event commencing.
Please note that Free Gifts/ GWPs / PWPs are not sold items and therefore cannot be exchanged or refunded. There are also no refunds or exchanges on our Surprise Beauty Boxes given the box is heavily discounted.
If any of the products you receive in your Surprise Beauty Box is damaged/faulty please contact our customer service team at email@example.com for more information.
* Please note that any of the above does not affect your statutory rights.
We have partnered with An Post to make any returns within the Republic of Ireland necessary as easy as possible for you. Should you need to return your item to us for any reason please follow these steps:
2. On the Retailer dropdown menu select SCULPTED BY AIMEE.
3. Select your reason for return.
4. Under Retailer Order Reference please input your order number & full name (You can find your order number in the initial confirmation email from us online). Press Confirm.
5. Select your return method - drop off at a local An Post or collection by An Post. Once decided click Continue.
• If you select Drop Off you will be emailed a return label from An Post that you can attach to your package.
• If you select to have it collected you will be emailed to confirm.
On the final page please insert the necessary details and you will receive an email confirmation with your booking number.
* Please ensure that your Returns Form is filled out and returned with your order to facilitate a speedy turnaround.